Privacy Policy

Privacy policy of the Alcântara Development website, operated by SILFIDÚCIA

Who are we?

This site is operated by SILFIDUCIA – SOCIEDADE DE MEDIAÇÃO IMOBILIÁRIA, LDA. (hereinafter “SILFIDUCIA” or “we”), an SIL Group company, which has its registered office at Avenida Fontes Pereira de Melo 6, 5º, Lisboa, with a share capital of €50.000 (fifty thousand euros) and VAT number 501203710, registered at the Lisbon Commercial Registry under no. 56228, bearer of AMI licence no. 649, issued by the Instituto dos Mercados Públicos, do Imobiliário e da Construção I.P. -The corporate purpose of the company is real estate agency and it is one of the leading national names in this sector.

As data controller, SILFIDUCIA is responsible for processing the personal data collected through this website and which concerns the Alcântara Development real estate agency services.

SILFIDUCIA is committed to protecting the personal data of our clients and users provided to us through this website. We have prepared this Privacy Policy for the purpose of informing you about our commitment to and respect for the rules on privacy and protection of the personal data that we collect and process, in accordance with the General Data Protection Regulation (GDPR).

To this end, SILFIDUCIA undertakes to apply appropriate technical and organisational measures to protect the users’ personal data, including the use of secure servers, firewalls and data encryption.

We would like to ask that you read our privacy policy, which is written in clear and simple language for ease of understanding and for you to decide, freely and voluntarily, whether you wish to provide your personal data to SILFIDUCIA.

What personal data do we collect through this website?

SILFIDUCIA collects all the data sent to us using the contact forms available on this site. We process your name, telephone number and e-mail address.

Please be aware that when we ask you to supply this personal data, you are not obliged to do so. However, if you choose not to do so, you will be unable to use all the features of our website or avail yourself of our Alcântara Development real estate agency services.

What purposes do we use your personal data for?

SILFIDUCIA only uses your personal data to provide real estate agency services related to the Alcântara Development, to answer your requests and messages, to contact you about properties that may be of interest to you and to analyse your data with the objective of analysing your transaction.

What is the legal basis for processing your personal data?

SILFIDUCIA only uses your data when this is permitted by law, in other words, if we need to comply with a contract that we are about to enter into or have entered into with you, if this is necessary for our legitimate interests, if we have statutory or regulatory obligations and, in some circumstances, we may also process your data based on your consent, which may be withdrawn at any time. However, the withdrawal of consent will not affect the legality of processing that has already been carried out based on your previous consent.

What are your rights?

Apart from the right to withdraw your consent, you have other rights relating to your personal data:

right to request access to your personal data, which allows you to receive a copy of the personal data we have about you and to check whether we are processing it in accordance with the GDPR.
right to request corrections to any data we have about you, which allows you to correct any incomplete or inaccurate data we may have, subject to our obligation to check the accuracy of all the data you supply.
right to request a restriction of processing your personal data, which allows you to request that the processing of your personal data be suspended in the following circumstances: if you wish us to determine the accuracy of the data, if our use of the data is not in compliance with the law, if you need us to store your data in case you need to establish, exercise or defend yourself in court proceedings or if you disagree with our use of your personal data, subject to our obligation to verify that such processing is lawful under the GDPR.
right to request erasure of your data, which allows you to ask us to erase your personal data if there is no reason for us to continue processing it, if we have processed your data unlawfully or if we are obliged to erase your personal data in order to comply with the law, unless we are obliged by law to keep your data.
right to object to the processing of your data if we do not have a legitimate interest or there is some personal circumstance which leads you to object because you consider that it may have a fundamental impact on your fundamental rights and guarantees, unless we are able to demonstrate that we have legitimate reasons to process your data which override your rights and guarantees.
right to make a complaint, at any time, to the relevant data protection authority which, in Portugal, is the Comissão Nacional de Proteção de Dados (CNPD), headquartered at Rua de São Bento n.º 148 - 3.º, 1200-821 Lisboa, telephone number +351 213 928 400 and fax number + 351 213 976 832.

You will not have to pay a fee to access your personal data or exercise any of the above-mentioned rights unless the request is obviously baseless, repetitive or excessive, in which case we may charge a reasonable fee or refuse to comply with your request in these circumstances.

We will do our best to reply to all your requests within a period of one month. However, it may take longer if your request is particularly complex but, in this case, we will inform you.

Who do we share your data with?

It is not envisaged that your data will be communicated to third parties. However, if this is the case, SILFIDUCIA will ensure that the third parties in question undertake to process your data solely and only for the purposes mentioned above.

We may also disclose your personal data to the authorities responsible for enforcing the law, government or public entities and other third parties which demand that we comply with any statutory or regulatory requirements.

How long is the personal data stored?

SILFIDUCIA will store the users’ personal data only for the period of time necessary for the purposes for which it was collected.

How can you contact us?

If you need any further information, or if you wish to exercise your rights, please contact us at rgpd.silfiducia@sil.pt.